Last Updated: June 30, 2026
At RealEstateTemplates.cc, we sell digital real estate templates that are delivered electronically after successful payment. This Delivery & Access Policy explains how customers receive their purchased products, how digital access works, and what to do if there is any issue with receiving a download link or Canva template access.
By purchasing from RealEstateTemplates.cc, you understand and agree that all products are digital and delivered online. No physical product will be shipped.
1. Business Information
Business Name: RealEstateTemplates.cc
Website: RealEstateTemplates.cc
Business Address: 2149 Westwood Blvd, Suite 320, Los Angeles, CA 90025, United States
Phone: +1 (213) 555-0198
Phone: +1 (310) 555-0247
Support Email: support@realestatetemplates.cc
Contact Email: contact@realestatetemplates.cc
For delivery, access, or download issues, please contact:
support@realestatetemplates.cc
2. Digital Product Delivery
RealEstateTemplates.cc sells digital products only. Our products may include editable Canva templates, PDF access files, downloadable files, real estate marketing templates, listing templates, social media templates, flyer templates, open house templates, sold post templates, and realtor branding templates.
After a successful payment, customers will receive digital access to their purchased product. Delivery may include:
A download link
A Canva template access link
A PDF file with instructions
An order confirmation email
A product access page
A customer account download area if available
No printed item, package, or physical product will be shipped.
3. Instant Access After Payment
Most orders are delivered instantly after successful payment.
Once the payment is completed and approved, the customer will receive an email containing the order details and access information for the purchased product.
The email may include:
Order confirmation
Product name
Payment confirmation
Download link
Canva template access link
PDF instruction file
Access instructions
Customer support contact information
Customers may also see the download link directly on the order confirmation page after checkout.
4. Email Delivery
After purchase, the digital product access will be sent to the email address provided during checkout.
Please make sure that your email address is correct before completing your order. If the email address is incorrect, access may be delayed or sent to the wrong inbox.
Customers should check:
Inbox
Spam folder
Junk folder
Promotions folder
Updates folder
Order confirmation page
Customer account area if available
If you do not receive your email within a short time after purchase, please contact us at:
support@realestatetemplates.cc
5. Download Link Access
When your order is completed, you will receive a download link or access link for your digital product.
Depending on the product, the download may include:
A PDF file with Canva access instructions
A direct Canva template link
A digital template access file
A zip file if multiple files are included
Additional instructions related to the template
The download link allows you to access the product you purchased. Please save your file or link in a safe place after receiving it.
6. Canva Template Access
Many of our products are editable Canva templates. If your purchase includes a Canva template, you will receive a Canva access link or a PDF file containing the Canva link.
To use the template, you may need to:
Open the download file
Click the Canva template link
Log in to your Canva account
Create your own copy of the template
Edit the design with your own photos, text, logo, colors, and property details
Download your finished design from Canva
A free Canva account is usually enough for many edits. However, some templates may include Canva Pro elements, premium photos, icons, fonts, or graphics. If you do not have Canva Pro, you can replace premium elements with free Canva elements or your own uploaded assets.
RealEstateTemplates.cc is not owned by Canva, operated by Canva, sponsored by Canva, endorsed by Canva, or officially connected with Canva.
7. No Physical Shipping
All products on RealEstateTemplates.cc are digital.
This means:
No physical item will be shipped
No package will be delivered by mail
No shipping carrier will be used
No tracking number will be provided
No shipping fee is required for digital products
Any use of the word “delivery” on our website refers to digital delivery by email, download link, Canva access link, or customer account access.
8. Delivery Time
Digital access is usually delivered immediately after successful payment.
In most cases, customers receive access within a few minutes. However, delivery may sometimes take longer due to:
Payment verification
Payment provider delay
Email provider delay
Incorrect email address
Spam filtering
Technical issue
Fraud prevention review
Server or website maintenance
If you do not receive access within 30 minutes, please check your spam and promotions folders first. If you still cannot find the email, contact us for support.
9. Failed or Pending Payments
Digital access is only provided after payment has been successfully completed and approved.
If your payment is pending, declined, failed, cancelled, reversed, or flagged for review, the order may not be delivered until the payment is confirmed.
If your payment was charged but you did not receive access, please contact us with your order details so we can review the transaction.
10. Incorrect Email Address
Customers are responsible for entering the correct email address during checkout.
If you entered the wrong email address, please contact us as soon as possible at:
support@realestatetemplates.cc
Include:
Your full name
The email address used during checkout
The correct email address
Order number if available
Product purchased
Payment confirmation if available
After verifying the order, we may resend the access link to the correct email address.
11. Missing Download Email
If you did not receive your download email, please follow these steps:
First, check your spam, junk, promotions, and updates folders.
Second, confirm that your payment was successful.
Third, check whether you entered the correct email address during checkout.
Fourth, check the order confirmation page if it is still open.
Finally, contact support if you still cannot find the download link.
You can contact us at:
support@realestatetemplates.cc
We will help resend your access link if your order is verified.
12. Broken Download Link or Access Issue
If your download link, PDF file, or Canva access link does not work, contact us immediately.
We may help by:
Resending the download link
Providing a new Canva access link
Sending updated access instructions
Checking the product file
Verifying the order
Fixing a technical issue from our side
If we cannot fix the access issue, your order may be reviewed under our Refund Policy.
13. Customer Account Downloads
If our website provides customer accounts, you may be able to access your purchased products from your account dashboard or download area.
To access your downloads, you may need to log in using the email address used during checkout.
If you cannot access your account, reset your password or contact support.
14. Product Access Responsibility
After receiving access to your digital product, you are responsible for saving your download file, Canva link, or instruction PDF.
We recommend that you:
Download your file soon after purchase
Save the PDF access file in a safe location
Keep a copy of your Canva template in your Canva account
Avoid publicly sharing your access links
Use the correct Canva account when opening templates
Contact support quickly if something does not work
Do not share your download links or Canva template links publicly.
15. Access Limitations
Your purchase gives you access to the digital product for your own business, marketing, or client work, depending on our Terms of Service.
You may not:
Share the download link publicly
Resell the Canva template link
Give away the original template
Upload the template to another marketplace
Claim the original template as your own
Use our product to create a competing template store
Access may be restricted if we detect misuse, fraud, chargeback abuse, or violation of our Terms of Service.
16. Support for Delivery Issues
We provide support for product delivery and access issues.
Support may include help with:
Missing order emails
Download link problems
Canva access issues
Wrong email address
Duplicate order verification
Broken files
Wrong product delivery
Basic access instructions
Support does not include:
Custom design editing
Full Canva training
Real estate marketing strategy
Copywriting services
Logo design
Social media management
Editing templates on behalf of the customer
For support, contact:
support@realestatetemplates.cc
17. Refunds Related to Delivery Issues
If you cannot access your product because of a technical issue from our side, please contact us first so we can fix the issue.
Most delivery issues can be solved by resending the download link, updating the Canva link, or providing new access instructions.
If we cannot provide access to the purchased product, your order may be eligible for a refund according to our Refund Policy.
RealEstateTemplates.cc offers a 30-day refund window for eligible purchases. Please review our Refund Policy for full details.
18. Order Verification
For security reasons, we may verify an order before resending access links or making changes to delivery information.
We may ask for:
Order number
Purchase email
Full name
Product purchased
Payment confirmation
Transaction ID
Billing details
This helps us protect customers and prevent unauthorized access.
19. Chargebacks and Delivery Evidence
If a customer opens a chargeback or payment dispute after receiving a digital product, we may provide evidence to the payment provider.
This evidence may include:
Order confirmation
Payment confirmation
Email delivery record
Download record
Access link record
Canva access information
Customer support messages
IP address
Transaction details
We encourage customers to contact us first before opening a payment dispute. We are happy to help with delivery and access issues.
20. Third-Party Service Delays
Some parts of digital delivery may depend on third-party services, including payment processors, email providers, hosting providers, security tools, or Canva.
RealEstateTemplates.cc is not responsible for delays caused by third-party outages or service interruptions. However, we will do our best to help customers access their purchased products as quickly as possible.
21. Contact Us
If you have any questions about delivery, access, downloads, or Canva template links, please contact us:
RealEstateTemplates.cc
2149 Westwood Blvd, Suite 320
Los Angeles, CA 90025
United States
Phone: +1 (213) 555-0198
Phone: +1 (310) 555-0247
Support Email: support@realestatetemplates.cc
Contact Email: contact@realestatetemplates.cc
For fastest support, email:
support@realestatetemplates.cc
22. Summary
RealEstateTemplates.cc provides instant digital delivery after successful payment.
After checkout, customers will receive an email containing their order details and access information. The email may include a download link, Canva template link, PDF instruction file, or product access link.
All products are digital. No physical shipping is required.
If there is any issue with receiving or opening your product, contact us at support@realestatetemplates.cc, and we will help you access your purchase.